Wow, you’re really not even going to consider making accommodations for my children?
I haven’t felt compelled to write a blog entry in a while. I wasn’t even going to write about this; however, the more I thought about it, I knew I had to put the words down somewhere. Maybe if just one person shows some empathy, I might feel a little better.
The best way for me to begin is to simply copy and paste an email I sent out earlier this week. I sent it to a semi-local drive in movie theater. After that, I will paste the response. Finally, why I think the response is wrong.
I just wanted to thank you for having such a wonderful place where families can go for a fun evening. Unfortunately, though, we will probably not be able to return. I would have sworn I had read all of your policies so closely…
We had been planning our trip for over a week. We live almost an hour away, so to really make it a special trip, we decided to spend the whole evening at the drive-in: dinner, lots of playground time for the kids, snacks, and the movies. We packed diapers for the littlest family member and pajamas for both kids. We arrived right after 6pm and the evening was fun; we even ran into some old friends. Everything was wonderful until right before the movie started. A staff member knocked on my window to let us know that you do not allow idling. Oh, no. I did not remember reading that, but I now know it’s on your website.
We didn’t last long after that point. Both of our children have medical conditions that make heat completely intolerable to them. It was “only” 80 degrees that night, but that was too much, even with the windows open. Before we even got halfway through the first movie, my 3-year-old daughter (who has Down syndrome) was drenched, crying, and scared. My 4-year-old son, who has terrible allergies and skin issues, was very uncomfortable and crying because he wanted to go home and crying because he wanted to stay. Sadly, we left; pajamas never unpacked.
Just wanted to let you know. I’m really disappointed because this is such a great place you have and everyone was extremely friendly.
Regards,
Well, I was going to paste the reply here, but evidently I was upset and deleted it. It basically said that yes, like all drive in movie theaters, they do not allow idling due to noise and exhaust and they wish me the best. That was it. I’m not exaggerating.
What? Okay, maybe you can’t offer me an air conditioned sky box for my children, but did the answer have to be so black and white? What about parking behind everyone in the very, very back so that the “noise and exhaust” won’t bother anyone? Okay, maybe you don’t have a solution, but at the absolute very least, some empathy would have been appropriate. Because not only will I not be coming back, but I am now telling all of my friends that you could not even offer an, “I’m sorry that you could not enjoy the evening you had been planning for a week. I hope your children recovered quickly, but I am sorry we cannot accommodate people with special temperature needs. But, thank you for driving an hour to spend $45.00 just to eat some soggy hot dogs.”
I don’t even like hot dogs. Now, I’m not too fond of Goochland, Virginia either.